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If you're the SharePoint Online administrator, you can also open a support ticket in the Office 365 admin center. If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team.įor more help, contact your IT department or administrator. See Troubleshoot OneDrive mobile app problems, more support pages for OneDrive, or OneDrive for Business Help. If you don't see a file you're looking for in the app, see Find lost or missing files in OneDrive.įor more help, read how to Troubleshoot OneDrive for iOS app problems. If you still have problems with the app, try deleting it and then going to the App Store to download it again. You might be asked to enter your Apple ID password. If updates are available, tap Update All. Open the App Store, and then tap Updates. To see available updates that haven't downloaded: They'll be downloaded and installed automatically when you're on Wi‑Fi. Then, make sure you've installed any available updates to the app. (If you selected Change in the previous step, confirm that you want to Change the Camera Upload account.)Ĭonfirm again that you have the right account selected.įirst, update iOS on your device. (If you already have Camera Upload enabled on another account, select Change instead.)Ĭonfirm that you want to Turn on Camera upload. In the Photos view, from the Camera upload status pop-up, select Turn on. Make sure you're signed in to the app with the account that you want to upload photos to. To disable optimization, tap Settings > iCloud > Photos and uncheck Optimize Storage. OneDrive cannot upload photos optimized for iCloud. If you want to use your mobile network, tap Settings, tap Camera upload, and then turn on Use Mobile Network.Īfter photos and videos finish uploading, you can delete them from your device, and the copies in OneDrive won't be affected. All photos and videos will upload at their original sizes when you're on a Wi‑Fi network.
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